777jau Privacy Policy

1 Introduction and Definitions

777jau is a trusted online casino and sports betting platform in Bangladesh. We place the highest importance on the privacy of all our users. This privacy policy ("Policy") describes what information 777jau collects, how that information is used, and what steps we take to protect your personal information.

In this policy, "user", "you" or "your" refers to any person who uses the 777jau website, app, or services. "We", "us" or "777jau" refers to the organisation that operates the platform. "Personal information" refers to all information by which a person can be identified, directly or indirectly.

2 What Information We Collect

We may collect various types of information when you register and use services on 777jau. This information falls into two main categories.

2.1 Information You Provide Directly

When you register on our platform or use our services, you provide the following information yourself:

• Full name and date of birth
• Email address
• Mobile number
• National ID card or passport details (for identity verification)
• Payment method details (such as bKash, Nagad, Rocket account numbers)
• Transaction history and amounts
• Content of communications with customer support

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser type and version
• Pages visited and time spent
• Login and logout times and dates
• Information from cookies and similar tracking technologies
• Gaming activity and betting history

3 Purpose of Collecting Information

777jau collects and uses your personal information only for specific and legitimate purposes. The main reasons your information is used are described below:

• Account creation and management: To create, verify, and securely manage your account.
• Identity verification: For compliance including fraud prevention and age verification (to confirm 21+).
• Financial transactions: To securely process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
• Customer support: To provide live chat support in resolving your complaints, queries, and issues.
• Platform improvement: To analyse user experience and improve the quality of our services.
• Promotional communications: To inform you about bonus offers, promotions, and new features, subject to your consent.
• Security and fraud prevention: To identify unusual activity and keep your account secure.
• Responsible gaming: To monitor gaming patterns and arrange support where needed.

4 Sharing and Disclosure of Information

777jau never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Trusted Service Providers

We work with selected third parties for payment processing, identity verification, and technical infrastructure management. These partners operate under strict confidentiality agreements and may only use information for the specific tasks assigned to them.

4.2 Legal Obligations

If disclosure of information is required as part of a court order, lawful government directive, or legal process, we will comply with that obligation. Where possible in such circumstances, you will be notified in advance.

4.3 Business Changes

In the event of structural business changes such as a merger or acquisition, user information may be transferred to the new operating entity. In such cases, this privacy policy will remain in effect.

5 Cookies and Tracking Technologies

The 777jau platform uses cookies and similar technologies. Cookies are small text files stored in your browser. They are used for the following purposes:

• Essential cookies: Required to maintain login state and ensure secure sessions.
• Functional cookies: Used to remember your preferences and settings.
• Analytical cookies: Help analyse platform usage patterns to improve our services.

You can disable cookies by changing your browser settings. However, doing so may limit some features of the platform.

6 Data Security Measures

777jau adopts industry-standard technical and organisational measures to keep your personal information secure:

• SSL encryption: Every connection on the platform is protected by SSL/TLS encryption, keeping data transmission secure.
• Secure servers: Your information is stored on servers kept in controlled environments.
• Access controls: Only authorised staff have access to your information, and they are bound by strict confidentiality rules.
• Regular security audits: The platform's security measures are regularly reviewed and tested.
• Two-factor authentication: Two-factor authentication is provided as an additional security layer for your account.

However, we acknowledge that no method of transmitting information over the internet is 100% secure. You are therefore urged to take care to keep your login credentials and password confidential.

7 Data Retention Period

777jau retains your personal information for as long as it is necessary or legally required. The general policy is as follows:

• Information on active accounts is retained for as long as the account remains open.
• Even after an account is closed, information related to financial transactions is retained for the period required under applicable law.
• Some information may be retained for a longer period for the purposes of fraud prevention and dispute resolution.
• Marketing-related information is retained until you withdraw your consent to communications.

8 User Rights

You have certain important rights regarding your personal information that 777jau respects:

8.1 Right to Access

You have the right to know what information we hold about you. You can contact us at any time via live chat or email to request this information.

8.2 Right to Correction

If any information on your account is incorrect or incomplete, you can request that it be corrected. Maintaining accurate and up-to-date information is important for the security of the platform.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, where there are legal obligations, ongoing disputes, or other legitimate reasons, it may not be possible to delete all information.

8.4 Right to Object to Processing

You may object at any time to your information being used for marketing purposes and unsubscribe from promotional communications.

9 Protection of Minors' Information

777jau provides services only to persons aged 21 and above. We do not intentionally collect information from minors. If a minor attempts to register on our platform, we attempt to prevent this through identity verification.

If it comes to our attention that information belonging to a person under 21 is in our systems, that account and information will be closed and deleted immediately.

10 Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy policies of these external sites. When you visit a third-party site, you should read their own privacy policy.

11 Responsible Gaming and Use of Information

777jau takes responsible gaming seriously. We use information about your gaming activity to:

• Identify patterns of excessive gaming and provide support where needed.
• Action any requests you make yourself for deposit limits, betting limits, or temporary breaks.
• Process self-exclusion requests.

To learn more about responsible gaming, visit our Responsible Gaming page.

12 Policy Changes and Updates

777jau reserves the right to change and update this privacy policy as needed. For significant changes, we will:

• Update the "Last Updated" date at the top of the page.
• Notify registered users by email or through the platform.
• For important changes, fresh consent may be sought.

Continuing to use the platform after an update means you have accepted the revised policy. You are therefore encouraged to visit this page regularly to see the latest version of the policy.

13 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Live chat: Our live chat support is available 24/7.
• Email: [email protected]

Our dedicated support team will do their best to respond to all your privacy-related matters as quickly as possible.